At Toolcy, we ensure each machine undergoes rigorous testing before leaving the factory and conduct lifetime testing on every thousand units to guarantee they endure many years of use beyond the warranty period. We provide a limited warranty on the majority of Toolcy products.

Here are the details:

• The warranty does not extend to second-hand items.
• Warranties are non-transferable and begin on the purchase date. They include free replacement or a full refund within the warranty period, provided you meet the conditions and present proof of purchase.
• For quality-related issues, Toolcy provides a lifetime technical support for products with electrical components or engines, such as pressure washers, etc. Toolcy provides a 12-month warranty for accessories such as pressure washer hoses, pressure washer pumps, pressure washer guns, garden hoses, etc.

Process:

• Provide adequate proof of purchase.
• Document any troubleshooting steps.
• Submit clear evidence of the defect, such as photos or videos.
• The item may need to be returned for inspection.

For returns of defective items, warranties on replacements are void if the wrong item is sent back or if the defective item is not returned.

Valid Proof of Purchase Includes:

• Order number from Toolcy or authorized resellers.
• Sales invoice detailing the product and its price.

Exclusions from Warranty:

• Items bought from unauthorized resellers.
• Unauthorized modifications.
• Products lacking proof of purchase.
• Second-hand products.
• Items beyond the warranty period.
• Products sold by Amazon.com Service LLC or Amazon.com Service Inc.
• Damage from misuse, such as improper storage, drops, extreme temperatures, water damage, or incorrect use.

 You may initiate a return by email the reason for your return, your order number, and your name to support@toolcy.com